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  1. Rider FAQs
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General

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  • Why did the power of my Neuron e-scooter cut off?
  • Can I keep an e-scooter/e-bike for private use?
  • How do I start riding a Neuron e-scooter?
  • I found a vehicle outside the Ride Zone, can I use it?
  • My app is unresponsive. What should I do?
  • My scooter ran out of battery. What should I do?
  • Why has my trip started but my vehicle isn't working?
  • Will I require an internet connection when riding with Neuron?
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