Rider FAQs Help Center home page
Submit a request
Sign in
  1. Rider FAQs
  2. Riding

Riding

General

  • Why did the power of my Neuron device cut off?
  • Can I keep a Neuron e-scooter/e-bike for private use?
  • How do I start riding a Neuron e-scooter?
  • I found a Neuron vehicle outside the Riding Zone, can I use it?
  • My vehicle ran out of battery. What should I do?
  • Will I require an internet connection when riding with Neuron?

Group Rides

  • How do I add a group ride?
  • Can I use my pass for a Group Ride?
  • How do I end a single trip during a Group Ride?
  • How do I get charged for Group Rides?
  • What is the Group Ride temporary hold/Group Ride deposit?
  • What is the maximum number of vehicles I can activate with one Neuron Account?

E-Bike

  • How do I start riding a Neuron e-bike?

Driving Licence

  • Do I need a driving licence?
  • How should I submit my driving licence details?

Ending a Trip

  • Do I have to end my trip in a Parking Station?
  • I can't end my trip in the app. What should I do?
  • Why did I receive a message that my trip was "Auto Ended?"

Geofence and Riding Zones

  • What is a Designated Parking Station?
  • What is a Geofence?
  • What is a Low Speed Zone?
  • What is a No Parking Zone?
  • What is a No Riding Zone?
  • What is a Ride Zone Boundary?
Rider FAQs
Français (Canada)