Riding

General

• Why did the power of my Neuron device cut off?
• Can I keep a Neuron e-scooter/e-bike for private use?
• How do I start riding a Neuron e-scooter?
• I found a Neuron vehicle outside the Riding Zone, can I use it?
• My vehicle ran out of battery. What should I do?
• Will I require an internet connection when riding with Neuron?

Group Rides

• How do I add a group ride?
• Can I use my pass for a Group Ride?
• How do I end a single trip during a Group Ride?
• How do I get charged for Group Rides?
• What is the Group Ride temporary hold/Group Ride deposit?
• What is the maximum number of vehicles I can activate with one Neuron Account?

E-Bike

• How do I start riding a Neuron e-bike?

Driving Licence

• Do I need a driving licence?
• How should I submit my driving licence details?

Ending a Trip

• Do I have to end my trip in a Parking Station?
• I can't end my trip in the app. What should I do?
• Why did I receive a message that my trip was "Auto Ended?"

Geofence and Riding Zones

• What is a Designated Parking Station?
• What is a Geofence?
• What is a Low Speed Zone?
• What is a No Parking Zone?
• What is a No Riding Zone?
• What is a Ride Zone Boundary?