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  1. Rider FAQs
  2. Riding

Riding

General

  • Why did the power of my Neuron e-scooter cut off?
  • Can I keep an e-scooter/e-bike for private use?
  • How do I start riding a Neuron e-scooter?
  • I found a vehicle outside the Ride Zone, can I use it?
  • My app is unresponsive. What should I do?
  • My scooter ran out of battery. What should I do?
See all 8 articles

Driving Licence

  • Do I need a driving licence?
  • How should I fill out my driving licence details?

Ending a Trip

  • Do I have to end my trip in a Parking Station?
  • I can't end my trip in the app. What should I do?
  • Why did I receive a message that my trip was "Auto Ended?"

Geofence and Riding Zones

  • What is a Geofence?
  • What is a Low Speed Zone?
  • What is a No Parking Zone?
  • What is a No Riding Zone?
  • What is a Ride Zone Boundary?
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