Riding
General
- Why did the power of my Neuron device cut off?
- Can I keep a Neuron e-scooter/e-bike for private use?
- How do I start riding a Neuron e-scooter?
- I found a Neuron vehicle outside the Riding Zone, can I use it?
- My app is unresponsive. What should I do?
- My vehicle ran out of battery. What should I do?
Group Rides
- Can I use my pass for a Group Ride?
- How do I end a single trip during a Group Ride?
- How do I get charged for Group Rides?
- Is Helmet Lock available for Group Rides?
- What is the Group Ride temporary hold/Group Ride deposit?
- What is the maximum number of vehicles I can activate with one Neuron Account?