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  1. Rider FAQs
  2. Passes
  3. General

General

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  • Can I cancel the auto-renewal?
  • Can I use my pass for a Group Ride?
  • Can my pass be used in another city?
  • Do I get a refund on my pass if I were to cancel it?
  • How am I charged when I exceed the daily limit of my pass?
  • How do I know what is the daily limit of the pass?
  • How do I redeem a pass promo code?
  • How is my pass daily limit calculated?
  • How many rides do I get with the pass?
  • How much are the passes?
  • I bought a pass at 11 pm, does it count as pass Day 1?
  • I rode past midnight, how does that deduct from the daily limit of my pass?
  • Why did I get a recurring charge on my credit/debit card?
  • What does the unlock fee waived refer to?
  • What does the daily limit of the pass include?
  • When does my Neuron pass start and end?
  • When will I get billed?
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