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  1. Rider FAQ's
  2. Passes
  3. General

General

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  • Why did I get a recurring charge on my credit/debit card?
  • Can I use my Pass for a Group Ride?
  • How is my daily usage calculated?
  • When does my Neuron Pass start and end?
  • I bought a pass at 11 pm, does it count as Pass Day 1 after 11:59 pm?
  • How much are the Passes?
  • How many rides do I get with the pass?
  • What does the $1 unlock fee waived refer to?
  • What does the 90 minutes per day include?
  • How am I charged when I exceed my Pass terms of 90 minutes?
  • When will I get billed?
  • Can I cancel the auto-renewal?
  • Do I get a refund on my pass if I were to cancel it?
  • I rode past midnight, how does that deduct from my Pass allowance?
Rider FAQ's
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