Pricing and Passes
General
- How do our Passes work?
- Why am I seeing a different Pricing, Pass or Subscription than my friend?
- Can Passes be used on separate days?
- Can I cancel the auto-renewal?
- Can my pass be used in another city?
- Do I get a refund on my pass if I were to cancel it?
Dynamic Pricing
- What is ‘Dynamic Pricing’?
- Why have we introduced ‘Dynamic Pricing’?
- How will I know if 'Peak' rate is in effect?
- How will I know if 'Off-Peak' rate is in effect?
- Will the standard everyday price still be in place?
- Do Group Rides qualify for the ‘Peak’ and ‘Off Peak’ periods?
Minutes Bundle Pass
Neuron Max
- What is Neuron Max and how does it work?
- What is the difference between Neuron Max and other Ride Passes?
- Is there a limit to how much I can ride per month with Neuron Max?
- Why can't I see Neuron Max?
- Can I use Neuron Max for all Neuron vehicles?
- How do I activate the Neuron Max Pass benefits?
Neuron Plus
- What is the difference between Neuron Plus and other Ride Passes?
- Is there a limit to how much I can ride per month with Neuron Plus?
- Why can't I see Neuron's Plus?
- Can I use the Plus Pass for all Neuron vehicles?
- How do I activate the Plus Pass benefits?
- Can I use Plus Pass in combination with other Passes, Promotions or Discounts?