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  1. Rider FAQs
  2. Safety

Safety

ScootSafe Academy

  • How do I claim my ride reward?
  • I don’t have my Neuron account yet. Can I still claim my reward?
  • I forgot my Neuron email address, how do I check?
  • I’ve entered the wrong email address to claim my reward. How do I rectify it?
  • I’ve completed the quiz / watched the safety video, but I can’t seem to claim the reward.
  • I’ve selected the wrong city, how do I change it?

In-App Safety Features

  • Voice Guidance
  • Emergency Button
  • Follow My Ride
  • Helmet Lock
  • Topple Detection

General

  • Is it mandatory to wear a helmet?
  • What should I do in case of an emergency?
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