To help you understand what each trip charge looks like on your bank statement, we have broken it down into four categories. If you see a series of random characters associated with your bank statement, these are just included for admin purposes.
Please note, the below will change depending on which country you make the purchase within. Such as AU, NZ, CA or GB.
- Temporary hold: NEURON* TEMPHOLD A4 - This is a temporary hold we place before you start your ride. Please be aware that some banks may take 10 days to process these refunds and adjustments.
- eWallet top up: NEURON* TOPUP 12 - If you choose to add money into your Neuron account, it will show up looking similar to this on your bank statement.
- Payment for trip fare: NEURON* TRIP A1 - Once you have ended your trip, you can expect to see a charge looking like this within your bank statement.
- Buy pass: NEURON* PASS C5 - If you choose to purchase a Neuron pass, you will see this charge code leading your bank statement against the pass you have purchased.