Campaigns

Calgary Weekly Challenge

• How does the Weekly Challenge work?
• How do I achieve the weekly Bronze, Silver and Gold tiers and what are the rewards?
• Will the value from coupons count towards the Weekly Challenge’s 'minimum spend’ target?
• Will trips taken using a Neuron pass count towards the Weekly Challenge’s ‘minimum spend’ target?
• If I have other coupons on hand, can I choose which one to redeem for my next trip?

Melbourne Safe Rider Reward Program

• Terms of Participation

Neuron Global Hackathon 2022

• Rules for Neuron Global Hackathon 2022
• Terms and Conditions for Neuron Global Hackathon 2022

Neuron Rider Case Study

• Am I eligible to participate in a Neuron rider case study?
• If I am selected to participate, where will the interview take place?
• How soon will Neuron contact me (via phone or email)?
• How will my case study be used?
• What’s the time commitment?

Dynamic Pricing

• What is ‘Dynamic Pricing’?
• Why have we introduced ‘Dynamic Pricing’?
• How will I know if 'Peak' rate is in effect?
• I think 'Peak' is active but when I scan the QR code to ride, there is no banner that details 'Peak' rate?
• I started my ride in the 'Peak' period & ended in the 'Off Peak' period, will I be charged the 'Off Peak' rate?
• How will I know if 'Off-Peak' rate is in effect?

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Pay Per Ride Discount

• Do Group Rides qualify for the Pay Per Ride campaign?
• Do I have to start my trip within the Pay Per Ride campaign period to enjoy this discount?
• I have an active Pass. Am I eligible for the discounts during the Pay Per Ride campaign?
• Will my trip coupons be eligible for use with the Pay Per Ride campaign?