Passes

General

• Can I cancel the auto-renewal?
• Can I use my pass for a Group Ride?
• Can my pass be used in another city?
• Do I get a refund on my pass if I were to cancel it?
• How am I charged when I exceed the daily limit of my pass?
• How do I know what is the daily limit of the pass?

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Adjustments to the Monthly Pass in Slough and Newcastle

• What are the changes to the monthly pass?
• What happens if I ride for longer than 30 minutes per day?
• What happens if I just paid for my monthly pass? Will I still get to use it for 90 minutes?
• Why is the time for the daily trip limit being reduced?

Revised Pricing for Australia's Monthly Pass

• What are the price changes?
• What happens if I just paid for a A$45 pass? What happens to my existing pass?
• What if I don't want to pay A$99 for the monthly pass?
• When are the monthly pass prices changing?
• Why have monthly pass prices increased?

Revised Pricing for Brisbane's Monthly Pass

• What are the price changes?
• What happens if I just paid for a A$45 pass? What happens to my existing pass?
• What if I don't want to pay A$99 for the monthly pass?
• When are monthly pass prices changing in Brisbane?
• Why have monthly pass prices increased?

Revised Pricing for New Zealand's Monthly Pass

• What happens if I've just paid for a 1-day, weekly or monthly pass at the old price? What happens to my existing pass?
• When are the pass prices changing?
• Why have pass prices increased?

Student Pass

• Are there any terms and conditions for the Student Pass? 
• How can I access the discounted Student Pass?
• My tertiary educational facility is not enrolled to receive the discount, how can I enrol?