Passes

Concession Card Holder Discount (Only in Canberra, AU)

• Concession Card Holder Discount (Only in Canberra, AU)

General

• Can I cancel the auto-renewal?
• Can I use my Pass for a Group Ride?
• Do I get a refund on my pass if I were to cancel it?
• How am I charged when I exceed my Pass terms of 90 minutes?
• How do I redeem a Pass promo code?
• How is my daily usage calculated?

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Revised Pricing for Brisbane's Monthly Pass

• What are the price changes?
• What happens if I just paid for a $45 pass? What happens to my existing pass?
• What if I don't want to pay $99 for the monthly pass?
• When are Monthly Pass prices changing in Brisbane?
• Why have Monthly Pass prices increased?

Student Pass (AU Only)

• Are there any terms and conditions for the Student Pass? 
• How can I access the discounted Student Pass?
• My tertiary educational facility is not enrolled to receive the discount, how can I enrol?