Your safety and peace of mind is important to us, however any insurance held by Neuron may not necessarily cover you for any injury, harm, damage or loss you may suffer in the event of an accident.
Coverage can vary depending on your location due to differences in local regulations and insurance schemes. All our riders across operational cities have access to some form of insurance for more serious personal injuries.
Australia and New Zealand
We have insurance that covers you for certain personal injuries while using one of our devices in Australia and New Zealand. Please complete the Incident Report Form or contact Customer Support as soon as you can so to help us understand the possible level of coverage for your injury. If applicable, we can assist you to prepare a claim.
In New Zealand, the Accident Compensation Corporation (ACC) also provides statutory insurance cover for personal injuries. Learn more at https://www.acc.co.nz/
We have insurance to cover you in relation to personal injuries while using one of our devices in the UK. There is also coverage for injuries and property damage to third parties. As soon as reasonably possible after any accident you should tell us here or through the Help or feedback functions in our App as well as call our accident insurance provider, Zego, on 03300165772. Learn more here.